Refund and Returns Policy

Effective Date: January 7, 2025

At Bright Kids Suri, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, our Refund and Returns Policy is here to ensure that you have a hassle-free experience. Please read through the details below to understand our procedures for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Period: You may return most items within 30 days from the date of delivery. After 30 days, we regret that we are unable to offer a refund or exchange.
  • Condition of Products: Items must be unused, unopened, and in the same condition as when they were received. Products must also be in their original packaging.
  • Non-Returnable Items: Some items are non-returnable due to health and safety regulations, including:
    • Baby clothing that has been worn or washed
    • Personal care items (e.g., baby skincare products)
    • Items that are damaged due to misuse or negligence
    • Gift cards and digital products

Please contact us if you have any concerns regarding the return eligibility of specific items.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@brightkidsuri.com or call (337) 824-8393 to initiate the return process.
  • Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for sending back the item(s).
  • Return Shipping: You will be responsible for the shipping costs to return the item(s). We recommend using a trackable shipping service to ensure your return is safely delivered.
  • Restocking Fee: In some cases, a restocking fee may apply to returns of certain products. This will be communicated at the time of the return request.

3. Refund Process

Once we receive the returned item(s), we will process your refund in the following manner:

  • Inspection of Returned Items: We will inspect the items to ensure they meet our return criteria (unused, unopened, in original condition).
  • Refund Method: Refunds will be processed to the original payment method used at checkout. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Partial Refunds: If an item is returned in used or damaged condition, we reserve the right to issue a partial refund or refuse the return entirely.

4. Exchanges

If you would like to exchange a product for a different size, color, or item, we recommend returning the original item and placing a new order for the desired product. Unfortunately, we do not offer direct exchanges at this time.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately, and we will assist you in resolving the issue. We may offer a replacement or a full refund based on the situation.

  • Timeframe: Please report any damaged or defective items within 7 days of receiving your order to ensure quick resolution.
  • Proof of Damage: You may be asked to provide photos of the damaged or defective item to help us assess the issue.

6. Cancellations

Orders may be canceled before they are processed for shipment. If you wish to cancel an order, please contact us as soon as possible. Once your order is processed and shipped, it cannot be canceled, and you will need to follow our return procedure once you receive the product.

7. Shipping Costs for Returns

  • Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving the wrong item or a damaged product).
  • Original Shipping Fees: Shipping charges on the original order are non-refundable.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

This Refund and Returns Policy is designed to provide you with a clear understanding of how to return or exchange products purchased from Bright Kids Suri. We are committed to offering high-quality baby products and excellent customer service. If you have any concerns, please don’t hesitate to reach out to us.