Payment Policy

Effective Date: January 7, 2025

At Bright Kids Suri, we aim to make your shopping experience as seamless and secure as possible. This Payment Policy outlines the payment methods accepted on our website, payment processing, and your responsibilities as a customer when making a purchase.

1. Accepted Payment Methods

We accept the following payment methods on our website:

  • Credit and Debit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
  • PayPal: We also accept payments through PayPal for added convenience and security.
  • Other Third-Party Payment Providers: Depending on your location, additional payment methods such as Apple Pay, Google Pay, or other regional payment options may be available.

Please note that the availability of payment methods may vary depending on your country or region.

2. Currency

All transactions are processed in USD (United States Dollar). If you are shopping from outside the United States, your payment may be converted to your local currency by your payment provider or credit card issuer, and additional conversion fees may apply.

3. Payment Processing

  • Secure Transactions: All payments are processed through secure third-party payment gateways. We use SSL (Secure Sockets Layer) encryption to protect your personal and financial information during the payment process. This ensures that your payment details are safely transmitted and protected from unauthorized access.

  • Order Confirmation: After successfully completing your payment, you will receive an order confirmation email containing the details of your purchase. This email serves as proof of your order.

  • Authorization: When you place an order, we will authorize your payment method to ensure that funds are available for your purchase. However, your payment will not be processed until your order has been shipped. In case we are unable to fulfill your order, we will notify you, and no charges will be applied.

4. Billing Information

  • Accuracy: It is your responsibility to provide accurate and complete billing information at the time of checkout, including your full name, address, and payment details. Any errors in the billing information provided may delay your order or cause issues with processing your payment.

  • Fraud Prevention: To protect against fraudulent transactions, we may request additional verification of your identity or billing information before processing your order. This may include requesting photo identification or other documentation.

5. Sales Tax

Sales tax is applicable to orders shipped to certain states in the United States. The tax rate will be calculated at checkout based on the shipping address provided. You will see the total tax amount before completing your purchase.

6. Payment Authorization and Declines

  • Authorization Holds: Once your payment is authorized, an authorization hold may appear on your account, which temporarily reduces your available balance. This is a standard practice by payment providers and is not a charge. Once your order is processed, the hold will be replaced with the actual charge.

  • Declined Payments: If your payment is declined by your credit card provider, PayPal, or any other payment method, we will notify you immediately. You may then provide an alternative payment method to complete the transaction.

7. Order Cancellation and Refunds

  • Order Cancellation: If you wish to cancel an order, please contact us immediately after placing the order. Once an order has been processed or shipped, it cannot be canceled. If you need to cancel your order after it has shipped, you will need to follow our return procedure once you receive the product.

  • Refunds: If your order is eligible for a refund due to cancellation, product defects, or other reasons, the refund will be processed to your original payment method. Please note that refunds may take 5-10 business days to appear on your account, depending on your payment provider.

8. Payment Security

We take your security seriously and adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure your payment information is handled with the highest level of security. Our payment systems are fully encrypted and use secure protocols to protect your data.

9. Currency Conversion and Foreign Transactions

For international customers, your payment will be processed in USD. If your credit card or payment provider charges a foreign transaction fee or currency conversion fee, you will be responsible for any additional charges. Please check with your bank or payment provider for details on these fees.

10. Payment Disputes

If you have any issues with your payment, including unauthorized charges or payment disputes, please contact our customer service team at info@brightkidsuri.com as soon as possible. We will investigate the issue and work with you to resolve the dispute in a timely manner.

11. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to periodically review this page to stay informed about our payment practices.

12. Contact Us

If you have any questions or concerns regarding our Payment Policy, or if you need assistance with your order, please contact our customer service team:

This Payment Policy is designed to provide you with a clear understanding of how payments are processed when shopping at Bright Kids Suri. We are committed to ensuring that your transactions are secure and that you have an easy and enjoyable shopping experience. If you have any further questions, feel free to reach out to us.